Returns & Exchange

You must first email our customer service team regarding the items you wish to return (with photo of item) and we will need to determine whether items are still acceptable for return matching to the criteria below;

Item/s must be unopened, undamaged, unmarked and maintained in the original condition/ original packaging in which it is still at a re-sellable state. There is no exception to this
Item/s to be returned must have valid invoice record, items must be originally purchased from InkTonerCartridge
Item/s must be within 1 weeks of purchase from invoice date, we do not accept any items returned beyond this specified period.

All items returned back to InkTonerCartridge due to the reason of incorrect purchase or unwanted items will incur a 25% restocking fee. This fee will be deducted from the value of the total approved return. The remaining balance after fee deduction will be issued as a store credit.

Please take note: For faulty toner/ink cartridges, customers have to return unit to respective customer service centre.