Situation 1: We Sent Wrong Toners and Cartridges.
You must first email our customer service team regarding the items you wish to return (with photo of item) and we will need to determine whether items are still acceptable for return matching to the criteria below;
Item/s must be unopened, undamaged, unmarked and maintained in the original condition/ original packaging in which it is still at a re-sellable state. There is no exception to this
Item/s to be returned must have valid invoice record, items must be originally purchased from InkTonerCartridge. Item/s must be within 1 weeks of purchase from invoice date, we do not accept any items returned beyond this specified period.
Situation 2: Purchased Toners and Cartridges are faulty.
We regret to inform that we cannot accept any faulty toners and cartridges on customer’s behalf. Customers have to return unit to respective customer service centre as follows:
Brother Customer Service Centre
10 Eunos Road 8 #14-01/02 Singapore Post Centre Singapore 408600
Customer Care: www.brother.com.sg
HP Customer Service Centre
438A Alexandra Road, Alexandra Technopark Blk A (Lift Lobby 2), #02-08
Singapore 1199667 (Opposite River Valley High)
Hotline: 6272 5300
Canon Customer Service Centre
1 Fusionopolis Place #02-20 Galaxis (West Lobby) Singapore 138522
Hotline: 6799 8686